We will dispatch your order the next working day after the payment has cleared. Estimated delivery timeframes are noted when you select your freight options. We use Fastway Courier for all NZ deliveries.
If you discover an issue with our goods, please Contact Us within 7 days. If the goods are faulty, we will refund or replace them (at your choice). The goods must be returned as they were supplied, in their original packaging, undamaged, unmarked and unused. If a fault develops after you begin using them but still within 30 days of purchase we will replace, repair or refund the goods depending on the nature and extent of the fault. Return freight is the responsibility of the buyer; replacement freight is the responsibility of the seller. All freight expenses paid are not refundable.
The advice we offer on this web site is our opinion, informed by years of experience. We will not be liable for any loss suffered as a result of you taking our advice.
Our standard terms are payment before dispatch of goods. We offer monthly billing for trusted customers, payable by the 7th of the month following. In any situation where we dispatch goods before payment is received, and payment is not forthcoming in accordance with our agreement with the customer, then we reserve the right to recover that payment and any additional debt collection costs from the customer.
We will not disclose or sell your customer data, contact or credit card details to any third party. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.